Shipping , Returns and Refunds 

Changes to an order

Please note if you need to change your order to not message us via Instagram or Facebook as we will not see these messages.

In order to reach us please email us at smoozleandbone@gmail.com

We can not be held responsible if we do not see the message if you have sent it to our Facebook or Instagram.

Delivery and Shipping

We aim to deliver your order with in 7 - 10 days, however delivery times cannot be guaranteed.

We will send an email once your order has been dispatched. We try to dispatch your order within 24 hours of order however if fabric needs to be ordered in this may take 1 week.

Should you need any further delivery and shipping information please contact us either through phone or email. 

Please make sure your provide the correct mailing address as we will not be responsible for any mistakes on your PayPal account.

  

International Postage

We can not held responsible for any custom charges or import taxes and any delays in customs.


Shipping for returns and refunds

The buyer is responsible for paying any shipping costs to return or exchange an item.

Shipping is non refundable therefore if you receive a refund your shipping costs will be deducted from your refund.

Non-Refundable items

Any sale item 

Any personalised product 

Bespoke items 

 

Returns & Refunds

We do except returns within 28 day of purchase 

To be eligible for this the item must be returned in perfect condition un used and free from any dog hair and marks and in the same condition you received it in.

The buyer is responsible for paying the shipping costs to return the item and shipping costs are non refundable .

Once the item has been returned and we have checked over to ensure its in perfect condition we will then email you to let you know if you have been approved for a refund . If so you will then be refunded to your original payment method please note this may take 3-5 working days. If you receive a refund the shipping will be deducted from your refund.

 

Exchanges

If you are needing to exchange an item for a bigger/ smaller size we ask for you to return the item.

Once we have received this we will check over to ensure the product is in perfect condition we will then refund you and ask that you re order in the size you require.

Please note that we can not be held responsible if we no longer have the product that you wished for in your size.

Its entirely your choice if you choose to re order before sending back the other item but it will be refunded once we have the product back and have checked over 

Buyer is responsible to pay postage to return the item

If you receive a refund the shipping will be deducted from your refund.

 

Privacy Policy

We respect the privacy of your personal data, and will comply with all relevant and current data protection legislation.

Without your written consent will not make our mailing list available for marketing purposes.

Smoozleandbone@gmail.com

  • Facebook Social Icon
  • Instagram Social Icon

                                        All Products are handmade in Devon